Shipping Policy

1. Order Processing

  • All orders are processed within 7–14 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification once your order has been shipped.

  • For Pre-Order or Made-to-Order items, the estimated production or funding time will be clearly stated on each product page. Orders from these campaigns will ship once the item reaches its production milestone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times vary by destination and warehouse location:

    • Domestic (U.S.) Shipping: 5–10 business days

    • International Shipping: 7–20 business days

  • Please note: these are estimated time frames and may vary due to customs, holidays, or courier delays.

3. Pre-Order & Group-Order Items

Some Musetopia items are released under Pre-Order or Group-Order mode — these pieces are produced only when a specific number of orders are reached.

  • If the milestone is not met within the campaign period, the order will be automatically canceled and fully refunded to your original payment method.

  • You’ll be notified by email once the order moves into production or shipment.

4. Shipping Origins

Musetopia partners with independent brands, designers, and influencers worldwide.

  • Your order may be shipped directly from each creator’s or brand’s studio.

  • If you ordered multiple items from different sellers, they may arrive in separate packages.

5. Customs, Duties & Taxes

International orders may be subject to import duties and taxes, which are applied once the shipment reaches your destination country.

  • Musetopia is not responsible for these charges.

  • All additional fees must be paid by the recipient.

We recommend checking your local customs office for more information before placing your order.

6. Tracking Your Order

Once your order is shipped, you will receive an email with tracking details.
Tracking updates may take 24–48 hours to appear after the shipping label is created.

7. Lost, Delayed, or Damaged Packages

While we do our best to ensure timely delivery, Musetopia is not responsible for delays caused by customs or courier issues beyond our control.
If your package arrives damaged or appears lost, please contact us within 7 days of the estimated delivery date at support@musetopia.com and we’ll assist you in filing a claim or reshipment if eligible.

8. Contact Us

For any shipping-related questions, please contact our team at:
📧 support@musetopia.com