Refund & Return Policy

Thank you for choosing MUSETOPIA. If the product does not meet your expectations, we offer a hassle-free return service.

⏳ Return Period

Return within 7 days from the date you received the item.
Purchases made during holidays are automatically extended to 15 days.

✅ Return Conditions

  • Items not worn, not washed, no damage
  • Tags and original packaging intact

Not eligible for return: Underwear, swimwear, Final Sale items

💵 Refund Methods

✔ Full refund to original payment method
✔ Or free exchange (same style, different size/color)

📮 How to Return

  • Log in to your account → "My Orders" → Click "Return Item"
  • Fill in the reason → Get a pre-paid return label (we cover the shipping cost!)
  • Pack and label → Drop off at any USPS location

🚚 Return Shipping Cost

✅ US customers: Free of charge — we provide a pre-paid return label, no cost involved.

⏱️ Refund Processing

  • Refund processed within 3–5 business days after receiving the return.
  • Time to credit depends on the payment platform (usually 1–5 days).

❓ Need help?

📧 musetopia@musetech.group

⚠️ Special Notes

  • Damaged or incorrect items? Contact customer service within 48 hours, we will assist you together.
  • International orders (non-US): Please consult customer service, policies may vary.
  • ❤️ Our goal: Let you shop with confidence and return with ease.

Policy updated on October 2025 · Applies to website orders